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Sendiee Teambox · shared team inbox

One inbox. Every channel.Your whole team.

The shared team inbox for WhatsApp, Instagram, Messenger and LINE — every channel in one queue, with team roles, automatic assignment and smart AI-to-human handover.

✓ Mac, Windows, iOS & Android apps✓ Works in any browser✓ Live in 20 min
One thread per customer, acrossWhatsAppInstagramMessengerLINE
In one paragraph

What is Sendiee Teambox?

Sendiee Teambox is a shared team inbox that brings WhatsApp, Instagram, Messenger and LINE conversations into one place for a whole team. Agents, team leads and managers work the same queue with roles and permissions, conversations are assigned automatically by routing rules or by an AI that hands over to the right human, and every reply — from the AI or a person — stays in a single customer thread. It runs in the browser and as native apps for macOS, Windows, iPhone, iPad and Android.

  • Every channel in one thread — a customer who writes on Instagram and then on WhatsApp is still one conversation.
  • The AI answers first and hands over to the right human team with a summary when it cannot resolve the chat.
  • Managers can watch a live AI conversation and steer it with a private instruction, without taking over.
Teambox at a glance
Product
Sendiee Teambox — shared team inbox
Channels
WhatsApp, Instagram, Messenger, LINE
Roles
Admin, Manager, Team Lead, Agent
Assignment
Condition-based routing, AI handover, manual
Apps
macOS, Windows, iPhone, iPad, Android, web
Included in
Pro, Business, Creator & Enterprise plans
7LAND
Artgharana
Chembys
GMARK
Vigaah Study Abroad
The Heritage Sweets
Skolar Study Abroad
Level 5 Fitness
Viya Hair Loft
ARR Holidays
Mystic Keychains
MuziMania
Orbi Clean
Triajo
Eligoinfigo
Live U
Getnew Multi EC
Medicza
Aadhi Yogi
7LAND
Artgharana
Chembys
GMARK
Vigaah Study Abroad
The Heritage Sweets
Skolar Study Abroad
Level 5 Fitness
Viya Hair Loft
ARR Holidays
Mystic Keychains
MuziMania
Orbi Clean
Triajo
Eligoinfigo
Live U
Getnew Multi EC
Medicza
Aadhi Yogi
Human handover · 3 ways

Every conversation reaches the right person.

Automatic when you want it, manual when you need it, and smart when the customer asks for a human.

Condition-based routing

Routing rules that assign for you.

Chain IF / AND / OR conditions on channel, ad source, campaign and more. New leads land with the right team before an agent lifts a finger.

  • Match on channel, ad source, UTM, lead category
  • Combine rules with AND / OR logic
  • Fall back to unassigned — nothing slips through
Steer Mode

Guide the AI in real time.

Watch a live AI conversation and drop in a private instruction — a discount, a policy, extra context. The AI adapts for that chat, instantly.

Manual assignment

Reassign any conversation, anytime.

Managers and team leads move any conversation to a team or agent in two clicks — with the full picture of who's on which team.

Teams, roles & team lead

Teams and roles that scale.

Create teams like Sales, Billing and Technical. Add agents, assign Admin / Manager / Agent roles, and promote a Team Lead who can manage everything in their team.

Sales4 members
SPSurya Prakash[email protected]ADMIN
MJMaya Joshimaya@…MANAGER
RARahul A.★ LEADrahul@…AGENT
SISivaksivak@…AGENT
Add member
Billing2 members
PKPriya K.priya@…MANAGER
DVDev Varma★ LEADdev@…AGENT
Add member
Technical0 members
No members yet
Add member
And everything else

The details that make it a daily driver.

Small tools that turn a shared inbox into something your team actually lives in.

AI toggle per chat

Flip AI on or off for any single conversation in one tap — no global switch.

AI translate & send

Read any language inline and reply in the customer's — translated before it sends.

AI summarise

Catch up on a long thread with a one-line “story so far” summary.

Advanced filters

Slice the inbox by team, channel, status, lead category and agent.

Custom statuses

Pending, Open, Resolved — or your own. Set from the list or the chat.

Assignment history

Every reassignment logged — who, when, and why. Full audit trail.

Templates & quick replies

Send approved templates and saved replies without leaving the thread.

Insights

Volume, response time and resolution by team and agent — at a glance.

99%
avg. message open rate on WhatsApp
4.2×
higher conversion vs. email
<6s
AI response time on multimodal queries
100+
languages handled by the AI
Desktop & mobile apps

Teambox on every device your team uses.

Native apps for macOS, Windows, iPhone, iPad and Android — with push notifications, an unread badge on the dock and a biometric lock on mobile. Or just open it in the browser.

Free download · signed & notarised · auto-updating
macOSDesktop appWindowsDesktop appAndroidMobile appiPhone & iPadMobile appWebBrowser
Questions

Asked & answered.

Still curious? Talk to a human.

Sendiee Teambox is a shared team inbox for WhatsApp, Instagram, Messenger and LINE. It puts every customer conversation from all four channels into one queue that a whole team works together — with Admin, Manager, Team Lead and Agent roles, automatic assignment, AI-to-human handover and native apps for macOS, Windows, iPhone, iPad and Android.

The shared team inbox is included on the Pro, Business, Creator and Enterprise plans. Pro includes 10 team members and 5 agents across 1 team; Business raises that to 20 members, 10 agents and 3 teams. The desktop and mobile apps are a free download on every platform.

Yes. Teambox has native apps for macOS (a signed, notarised universal build for Apple silicon and Intel), Windows 10 and 11 via the Microsoft Store, Android via Google Play and iPhone and iPad via the App Store, plus the browser app at teambox.sendiee.com. They all sign in to the same account and show the same inbox.

The WhatsApp Business app is built for one person on one phone. A shared team inbox runs on the WhatsApp Cloud API, so many agents can answer the same number at once, each conversation can be assigned and tracked, managers can see everything, and Instagram, Messenger and LINE arrive in the same queue instead of separate apps.

WhatsApp, Instagram, Messenger and LINE today — all in one shared inbox. Every message from a customer lands in a single thread, whichever channel it came in on.

Three roles. Admins create teams, invite agents and change config. Managers see every conversation. Agents see only what is assigned to them. Inside a team you can also promote an agent to Team Lead, who can view and manage all conversations for that team.

When a customer asks for a human, the AI reads the conversation, picks the right team (e.g. Billing for a refund), and round-robins an available agent within it — handing over a short summary so the agent has context immediately.

While the AI is handling a live chat, a manager or team lead can inject a private instruction — like "offer a one-time 20% discount" — and the AI follows it going forward for that conversation only. Think of it as short-term memory and live guidance.

Yes. Teambox runs in any modern browser on desktop, tablet and mobile, and as native apps for macOS, Windows, iPhone, iPad and Android — all with dark and light modes. Agents can be on different platforms at the same time and still work the same queue.

Yes — condition-based routing lets you build IF / AND / OR rules so new leads auto-assign to the right team or agent the moment they arrive, based on channel, ad source, campaign and more.

Related
Download the appsmacOS, Windows, iPhone, iPad, AndroidTeambox pricingIncluded from the Pro planAI ChatbotWhat answers before a human takes overSendiee vs Respond.ioShared inbox comparison
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