AI Chat Widget & Live Chat for Websites

AI to human handover

The AI answers first. Your team takes over in the same thread.

Visitors never start over. The chat, the page they are on and what they shared go with it to Teambox.

01
The AI answers firstYour assistant replies on any page, day or night, using your instructions and tools.
02
It knows when to step backWhen a visitor asks for a person, or your instructions say a topic needs your team, the AI hands over with a note.
03
The chat lands in TeamboxNext to WhatsApp and Instagram, with the visitor's page and verified details. The AI pauses.
04
Your agent replies in the widgetFrom the web or the phone app. The visitor sees who joined and when they are typing.

Maple & Moss

AI assistant · team online

Maya · Maple & Moss

Customer care · online

Can I change the delivery address on order MM-20471?

AI assistant

Address changes need our team. I'm bringing someone in now.

MAMaya joined the chat

Maya is typing

MayaMaple & Moss

Hi Dana, I can update that before it ships tomorrow. Which address should we use?

Inbox

Open 6Pending 3

DBDana BrooksCan I change the delivery…AINeeds a personMaya

CP

Chris PatelIs the 12-piece set back in stock?AI

TC

@theclaytableDo the bowls come in sage?AI

RL

Rosa LeeThanks, ordered!Resolved

DB

Dana Brooks Verified emailWeb chat · on /account/orders

AI paused · Customer asked for a person

Can I change the delivery address on order MM-20471?

2:46 PM

Address changes need our team. I'm bringing someone in now.

AI assistant · 2:46 PM

Handover note: wants to change the delivery address on MM-20471 before it ships.

Hi Dana, I can update that before it ships tomorrow. Which address should we use?

Maya · 2:48 PM · Read

Example data

Features

Everything a website chat needs. Nothing to stitch together.

Built for the questions visitors ask before they buy, and for the team that answers the hard ones.

Replies people can tap

The AI and your team send buttons, lists, link buttons, images, videos and files. Visitors tap instead of typing.

Ask before the chat starts

A pre-chat form collects a name, email, phone or your own fields, with a consent checkbox.

Know who you are talking to

Visitors confirm with a code sent to their email, or with Verify with WhatsApp. Verified chats link to the right lead.

Email code

Verify with WhatsApp

Signed-in customers

If customers log in to your site, pass a signed identity. They skip the form and see past chats on any device.

Hours, and an AI that stays on

Set business hours and an away message. The AI can keep answering while your team is closed.

Replies that reach people who left

If a visitor shared their email and leaves before your team answers, your reply goes to their inbox with a Continue the chat link.

Typing and online status

Visitors see when your team is online and typing. Your team sees that a visitor is typing, never the words before they send.

Ratings and a copy of the chat

When a chat is resolved, visitors rate it from 1 to 5 and can tap Email me this chat.

Only on your websites

The widget loads only on the websites you allow. Bot checks and Normal or Strict protection keep spam out.

Numbers for every web chat

The Overview shows visitors now, chats, AI versus team, leads captured and rating, for each web chat you run.

Example data

Visitors nowExample: 12 visitors on the site now

Chats today23

Handled by AI17

Leads captured5

Rating4.6

AI follow-ups, per channel

Choose which channels get AI follow-ups. Web chat has its own switch.

Connect it to the rest of your stack

Web chat events reach your webhooks and automations. Web chats show up in Insights. Developers can read and send through the public API, or through the Sendiee MCP server.

WebhooksAutomationsInsightsPublic APIMCP

Customization

Make it look like your brand.

Pick a color and the whole widget follows. Add your logo, name and greeting. Try it here.

Brand color#9A3412

Chat button

Side of the screen

Theme

Notification sound8 to choose from

Also yours to set: logo, display name, tagline, greeting, button label and whether it shows on phones.

Live visitors

See who is on your site right now.

Each visitor's page, time on site, country, device and source, live. Press Start chat and their chat window opens with your message.

Visitors nowExample: 12 visitors on the site nowNames appear once a visitor shares or verifies their details.

Track live visitors Your cookie banner can pause tracking with one line of code.

Example data

Visitor	Page	On site	Country	Device	Source	Action
DBDana BrooksVerified email	Stoneware dinner set/products/stoneware-dinner-set	6m 12s	United States	Phone	Instagram	In chat with AI
Visitor 4821	Linen napkins/collections/linen	2m 40s	Canada	Desktop	Google
Message Visitor 4821 Hi! Looking for table linen? The new colors just came in. It opens their chat window with your message, sent as Maya. If they reply, the chat comes to you in Teambox.
SOSam OrtizVerified with WhatsApp	Cart/cart	11m 03s	United States	Phone	Email
Visitor 9150	Home/	0m 35s	Canada	Desktop	Direct

Install

Add a chat widget to your website in three steps.

No plugin to maintain. If your site lets you add a custom script, Web Chat works on it.

STEP 01
Create a web chat
In your Sendiee dashboard, name the web chat, pick your color and list the websites where it may load.
STEP 02
Paste one script tag
Add the snippet once, just before the closing body tag: in your site template, Shopify's theme.liquid, a WordPress footer plugin or Google Tag Manager.
STEP 03
Open your site
The install check turns green when the chat loads. Then connect your AI assistant and pick a team.

HTML · paste before </body>

<script src="https://cdn.sendiee.com/chat.v1.js" data-channel="wc_…" async></script>

Plain HTMLShopify · theme.liquidWordPressGoogle Tag ManagerWebflow, Wix, Squarespace custom code

On Shopify: Online Store → Themes → the menu next to your theme → Edit code → theme.liquid. Paste the snippet just before </body> and save.

Install checkWaiting for your site

Need it on your own button?Call Sendiee('open') from any link or button on your page.Read the install guide →

Compare

Sendiee Web Chat vs per-seat live chat tools

What comes built in. Feature presence only, no prices. Tools change often, so check any vendor's current plans.

Feature	Sendiee Web Chat	Typical per-seat live chat tool
AI assistant answers visitors	Built in, using your Sendiee assistant	Often an add-on or a higher plan
Hands over to a person in the same thread	Yes, into Teambox, with a note	Check with the vendor
Website, WhatsApp, Instagram and Messenger in one inbox	Yes	Varies by tool and plan
Visitor verification by email code or WhatsApp	Yes	Check with the vendor
Signed-in customers keep chat history across devices	Yes, with a signed identity	Check with the vendor
Live visitors and agent-started chats	Yes	Common
Team apps for iPhone and Android	Yes, Teambox	Common
Priced per agent seat	No. Each plan includes a set number of users and agents	Usually

Pricing

Web Chat pricing. Plans, not seats.

Every plan includes your team, so you never pay per agent. AI replies use wallet credits on every plan.

Website + socialStart here

Connect

$29/moBilled yearly · $35 month to month₹1,250/mo + GSTBilled yearly · ₹1,499 month to month

For businesses whose customers start on the website, Instagram or Messenger.

1 Web Chat
Instagram and Messenger
2 AI assistants
10,000 contacts
5 users · 5 agents
No WhatsApp. Business adds it.

Start with Connect

More web chats

Connect Pro

$59/moBilled yearly · $69 month to month₹2,500/mo + GSTBilled yearly · ₹2,999 month to month

For several sites or brands, and teams that follow up on every lead.

3 Web Chats
Instagram and Messenger
5 AI assistants
80,000 contacts
15 users · 10 agents · 3 teams
AI follow-ups and Shopify

Start with Connect Pro

Every channel

Business

$67/moBilled yearly · $89 month to month₹3,000/mo + GSTBilled yearly · ₹3,999 month to month

Web Chat plus WhatsApp, for teams running every channel at volume.

3 Web Chats
WhatsApp, Instagram and Messenger
6 AI assistants
80,000 contacts
20 users · 10 agents · 3 teams

Start with Business

Free$0₹0One channel: WhatsApp, Instagram, Messenger or Web Chat. Powered by Sendiee is shown.Start free Compare all plans →

Prices in US dollars. Visitors in India see prices in ₹ plus GST.Prices in ₹ plus 18% GST. Visitors outside India see US dollars.

Questions

Asked & answered.

Still curious? Talk to a human.

Updated 8 November 2026

Sendiee Web Chat is an AI chat widget for your website. You add it with one script tag. Your Sendiee AI assistant answers visitors, and when someone needs a person, the chat goes to your team in Teambox, the same inbox as your WhatsApp, Instagram and Messenger chats.

Create a web chat in your Sendiee dashboard, add the websites where the chat may load, and copy your snippet. Paste it once, just before the closing body tag, in a place every page shares. The install check in your dashboard turns green when the chat loads. The install guide at docs.sendiee.com has steps for plain HTML, Shopify, WordPress, Google Tag Manager and website builders.

Yes, both. On Shopify, go to Online Store, then Themes, open the menu next to your theme, choose Edit code, and paste the snippet into theme.liquid just before the closing body tag. On WordPress, paste it into any plugin that adds code to the footer of every page. It also works with Google Tag Manager and any website builder that allows custom code.

Your AI assistant answers first. When a visitor asks for a person, or your instructions say a topic needs your team, it hands the chat over with a short note. The chat appears in Teambox, the AI pauses, and your agent replies in the same chat window. The visitor sees who joined.

No. Without an assistant, your team answers every chat in Teambox, like a classic live chat. Add an assistant any time and it starts answering first.

Yes. Web chats land in Teambox next to your WhatsApp, Instagram and Messenger conversations, with the same assignment, teams and AI handover.

Yes. The Teambox apps for iPhone and Android are live on the App Store and Google Play, and Teambox also runs in the browser. Agents can answer web chats, see live visitors and start chats from any of them.

Set business hours and an away message. The AI can keep answering while you are closed. If a visitor who shared their email leaves before your team replies, the reply is emailed to them with a Continue the chat link.

Yes, once they verify. Visitors confirm with an email code or with WhatsApp. If customers log in to your website, your server can sign them in to the chat, and they see past chats on any device. Verified chats link to the matching lead in Sendiee.

Yes. Set your color, logo, display name, greeting, button style and side, a light, dark or match-device theme, and one of 8 notification sounds. A small Powered by Sendiee link shows on every plan.

The chat loads only on the websites you list, so other sites cannot use your snippet. Bot checks run in the background, and you can switch a channel from Normal to Strict protection. Agents can also block a visitor from Teambox.

Visitors stay anonymous until they share or verify their details. Live visitors shows the page, time on site, country, device and source. You can switch live visitor tracking off for a channel, and your cookie banner can pause it with one line of code. Our privacy policy and data processing agreement have the details.

Web Chat is included in the Free, Connect, Connect Pro, Business and Enterprise plans, and no plan is priced per agent seat. Free covers one channel, which can be Web Chat. Connect is $35 a month, or $29 a month billed yearly, for 1 Web Chat plus Instagram and Messenger. Connect Pro is $69, or $59 billed yearly, for 3 Web Chats. Business is $89, or $67 billed yearly, for 3 Web Chats plus WhatsApp, Instagram and Messenger. AI replies use wallet credits on every plan. Web chat messages do not go through Meta, so there are no Meta message fees on them. In India, prices are in rupees plus GST.

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The AI chat widget that actually replies on your website.

What is Sendiee Web Chat?

The AI answers first. Your team takes over in the same thread.

Everything a website chat needs. Nothing to stitch together.

Replies people can tap

Ask before the chat starts

Know who you are talking to

Signed-in customers

Hours, and an AI that stays on

Replies that reach people who left

Typing and online status

Ratings and a copy of the chat

Only on your websites

Numbers for every web chat

AI follow-ups, per channel

Connect it to the rest of your stack

Make it look like your brand.

See who is on your site right now.

Add a chat widget to your website in three steps.

Create a web chat

Paste one script tag

Open your site

Sendiee Web Chat vs per-seat live chat tools

Some of the businesses on Sendiee

Web Chat pricing. Plans, not seats.

Connect

Connect Pro

Business

Asked & answered.

Stop Losing. Start converting.