Refund & Cancellation Policy

At Sendiee we want you to be confident in your purchase. This Refund & Cancellation Policy explains when refunds apply, what is non-refundable, and how to request a refund or cancel your subscription. It forms part of, and should be read alongside, our Terms of Service.

We recommend evaluating Sendiee on the free tier or via a guided demo before committing to a paid plan, so you can confirm the platform fits your needs.

Paid plans are billed on a recurring basis (monthly, quarterly or yearly, depending on your selection) and renew automatically at the end of each billing cycle unless cancelled. You can manage your plan and payment method at any time from your dashboard.

Payments are processed securely through our payment gateways (Razorpay and Cashfree). Sendiee does not store your card details on our servers. All applicable fees are shown clearly before you confirm a purchase.

AI chatbot conversations are billed separately from the prepaid AI Wallet on a pay-per-use basis. WhatsApp template conversation fees (“Meta Charges”) are paid by you directly to Meta as part of your WhatsApp Business Account — Sendiee adds 0% markup.

Subscription fees are non-refundable except where required by law or in the following circumstances:

• Technical issues — a defect in the Services that materially prevents use and is not resolved by our support team within a reasonable timeframe.
• Service downtime — an extended outage caused by issues on our end (excluding scheduled maintenance and third-party platform outages such as Meta).
• Billing errors — you were charged incorrectly, or charged more than once for the same subscription or service.

The following are not eligible for a refund:

• AI Wallet recharges and any AI credits already consumed. Wallet balances do not expire while your account is active.
• Meta passthrough fees paid directly to Meta for WhatsApp conversations.
• Change of mind after a successful purchase.
• Used services — where the plan or service has been used beyond a reasonable extent.
• Late requests — refund requests made after the 14-day window described below.

To request a refund:

• Email [email protected] within 14 days of the charge.
• Include your account email, order/invoice details, and a description of the issue.
• Our team will review your request and respond within 3–5 business days.
• If approved, the refund is credited to your original payment method within 7–14 business days (timing may vary by bank or card issuer).

You can cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing cycle — you will not be charged for the next cycle, but fees already paid for the current period are not refunded. Your data remains accessible until the end of the paid period, after which it is handled in accordance with our Data Processing Addendum.

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page and take effect when posted. We encourage you to review it periodically.

Questions about refunds or cancellations? Email [email protected] or write to Codestormx (Sendiee), Attn: Billing, 1/106/C, Velangkattu Thottam, Peruntholuvu, Maniyampalaiyam, Tiruppur, Tamil Nadu 641665, India.